As of 24 June 2020. 

If you have received defective products or products that are not stated in your order confirmation, we will be happy to redeliver the correct product to you, at no cost.

The exchange has to be done within 14 days of receipt. The item has to be in original conditions, unopened and unused. Exchanges can only be made once authorized by Customer Services.

Do keep in mind that we do not allow exchanges for a different product that is not stated in your order confirmation.

Sale items (listed under the "Special Deal / Clearance" tab) are strictly non-exchangeable or refundable.