We currently ship to Singapore and Philippines. For other international orders, please contact us at firstname.lastname@example.org.
1. What are the delivery options?
For domestic orders, we deliver islandwide to your requested address or self-collection at our office at 1 Jalan Kilang #05-03 S(159402).
For orders to the Philippines, we offer courier delivery to your doorstep.
2. How much for shipping?
For domestic orders, we offer free shipping to orders above 40 SGD. Orders below 40 SGD will be charged at 7.60 SGD.
For orders to the Philippines, we offer free shipping to orders above 2000 PHP. Orders below 2000 PHP, will be charged at 20 SGD.
Please contact us for international orders as rates may vary.
3. How long will my parcel reach me?
The processing time for domestic orders is 3-5 business days and 5-14 business days internationally. Please keep in mind that during holidays or festive season, this time may vary. Thank you for your patience.
4. How do I opt for self collection?
Please indicate self collection as your delivery option upon check out. We will send you a notification when the parcel is ready for collection.
5. What should I do if I entered the wrong address?
Please contact us as soon as possible at email@example.com or +65 9711 5489 before we mail out your parcel. Once parcels are mailed, we are unable to make any changes.
6. What should I do if my order has not arrived?
Please contact us at firstname.lastname@example.org or +65 9711 5489 and we will get back to you soonest.
7. Do I get charged for re-delivery?
If we attempt to deliver your order, but you are not present to receive it; we will re-deliver on the next available date. Please note, there is a re-delivery fee of S7.60 SGD if your delivery fails twice. For re-delivery, the processing time will take up to 3 business days.